RANTs and RAVEs

RANTs and RAVEs Sept 6, 2009 13:03:49 GMT 6

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Post by Jasper on Sept 6, 2009 13:03:49 GMT 6

I went last Sept. 4, 2009 in Mercury drug old national hi-way branch San Pedro Laguna, there is one cashier around 9:45pm ( friday night) whose attitude is very disgusting and unethical. The incident is when I went to the cashier to bought sana the twix chocolates I thought that the price is like the prize of Safari chocolate bar which I always bought in your other mercury drug branch unfortunately when I saw the total it cost 40 each the line is not that long there is 2 customer whose next to me, I really don't like what I heard to this Lady cashier she said the word "pahirap" when i said canceled the order and make talak over the other guard to ask to get the key to the other person in-charge. (I was very shocked to what I've heard I've never treated like this since before kahit sa ibang store at ibang mercury drug outlet..though may iba pa ding di maayos ang customer service skills). Di ko na lng sya pinansin until I get the other chocolate bar which is I think the price is much smaller than the twix, (the wrong thing about the store is that most of the goody product has no retail price) I went again to her to pay the chocolate bar when I get to pay the chocolate I feel that her customer skills is very poor, when I gave her a 20.00 pesos for a two pcs of chocolate she disgusted tells me that "piso pa!" sabi ko bkit? she confidently said "10.50 isa eh,!" I was expecting her to say it in a nice way which I think the best to ask something is to say is Sir Piso pa po???.. it seems like that I am I right? the wrong thing about her is she never wear a name tag on her uniform which I think she suppose to have this, cause I saw in your other store that all of them has this name plate right? I think rating from 1-10 to this cashier's customer service is a big 0. When I ask the guard if this store is a company own she look at me with a siring eyes na it seems nothing to afraid of, for what ever may happen to her. I don't know if she is confident enough kasi "matagal na sya sa company" or because I saw her many times in your other san pedro branch before, near suki market beside chowking store. Any way I think you should ask this lady to make a seminar first and have a "Master's in customer service" Daig pa kayo ng mga ibang customer service store like jollibee or mcdonald... dpat nga sa mas matanda nagsisimula ang mgandang asal..bkit baliktad ata..??? kasi if ganito ang attitude ng maga tao sa old national hi-way Iam afraid bka mahawa lang sila sa palingkerang attitude nya. It's very disgucting also when she get the key to the guard to get it to the other person she make "talak" na parang wlang breeding at parang palingkera ang kaharap ko? siguro naman lahat ng kinukuha nyo ay college grad at educated person right? I suggest that you should implement with your company a person in-charge to do a mystery shopper to sees or monitor what's really happening or your store's. baka madame na pa lang ganitong incident at di lang nabibigyan ng pansin I'am afraid baka kasi may gumgawa na palang ganitong thread sa internet at pinag uusapan na ang mga employees ng MERCURY DRUG AY MGA PALINGKERA AT NON-EDUCATED PERSON! To the lady cashier around 5'3 to 5'5 ang height medyo slim with short hair, alam kong kahit ikaw lang ang cashier ng oras na ito act as nicely as possible! advice lang po siguro ingat ka din baka kasi may mas grabeng customer kang makaharap at di magustuhan ang attitude mo at di lang ito ang gawin syo, Di ko alam kung ganyan ka tlga pinalaki ng parents mo or immune na tlga syo ang attitude na ganyan sorry for the wrong term "walang modo", di ko din alam kung bakit napa ka confident mong parang ikaw lang ang batas dyan ata wala kang paki alam kung may customer na nakakarinig syo. For sure di naman ako ang nawalan kayo! pano pala kung madami akong kakilala na suki ng mercury drug isuggest ko kaya na wag na sa mercury drug kasi ugaling palenkera ang mga tao..db nakaka takot isipin? "ang bulok na prutas ay maling ihalo sa mga maayos na prutas dahil bka sila ay mahawa ng kabulukan nito!" To the management..please hear my side in behalf of other customer..di ako mag sasalita ng ganito kung di ako nabastos..I'm an educated person and I know I should treat always in a best way as possible. Please do an actions!

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Post by Jasper on Sept 6, 2009 13:03:49 GMT 6

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